Contact us at Cool Zino Casino

Talk to us now

The fastest answer. Log in so the agent can see your account straight away.

Track a payout, check verification status or update your limits from the cashier.

Registration is quick, and new players start with the welcome bonus.

Welcome offer

100% up to €500 + 150 free spins

While you wait for our reply, your welcome package is ready to claim.

Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.

We are online 24/7. Typical reply time: a few minutes on live chat.

Support can apply limits, time-outs and self-exclusion on request. CoolZino is strictly for players aged 18+.

If we request documents, the reason is always explained in the message. Checks are usually completed within one working day.

Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.

Feedback about the site is welcome at the same address. We use it to decide what to fix next.